"While the individual people I ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
Posted via NHS Choices (as ),
What I liked
While the individual people I spoke to were very pleasant, the overall system is failing.
What could be improved
All levels of communication
I was initially referred to the Lister in September of last year and am still under investigation. In this time I have been referred to 3 different consultants. At each appointment I have been asked the same questions (which I can understand that they want to hear it for themselves) what is frustrating is that they do not agree with each other or talk to each other, with me in the middle.
I have been given contradictory information and when I have pressed for clear consistent information I was patronized.
Some serious work needs to go in to your doctors communication skills