"It would have been better if there had been more staff who cared"

About: Royal Albert Edward Infirmary / Maternity

(as a parent/guardian),

Hours in labour, very short staffed, my daughters worst fear a c section. A mistake was made, the epidural was not connected the anesthetist made a big mistake. No apologies, just laughed. Due to the long labour and very strong pains she was exhausted in the end, had to have a c section.

One midwife who stayed with her was good.

It would have been better if there had been more staff who cared and don't have a bad attitude.

My other daughter is due soon. No way will she be going there.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

We are extremely sorry for yours and your daughter's poor experience at our Hospital. As a Trust we have a commitment to continuously improve everything that we do and would like to thank you for telling us of your experience. If you would like to contact the Patient Relations Department we would be happy to look into this further and share any feedback and learning outcomes with you.

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