"Hospital feedback"

About: Burnley General Hospital

I have got an injury, strained muscle or even torn muscle, left leg, probably biceps femoris muscle, for more than one year. After a long way, I get to the hospital. First appointment, I had there on Monday 11.05.2015. I got some exercises to do, it did not help at all. The consultant knows that and they can know that, I do the exercises. After the one month and three appointments, doctor told me, they cannot give me anything, than exercises. I have to disagree with it, because before I was in the hospital, I had got an injection in Poland what helped me much. Then I did not have enough time to sort it out. I am going to take holiday and go to Poland to sort it out. Tell me please why I cannot sort it out here?

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Response from Burnley General Hospital

Dear Mr Stefanowski Many thanks for commenting on your recent experience of care with the Physiotherapy department at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will pass on your comments to the service manager who I am sure will be concerned to hear that your care was not as you would have wished it to be. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that could be improved we would really value this. You can either contact me (Wendy Stobbs) on 01254 733716 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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