"poor communication and hand hygiene"

About: University Hospital (Coventry)

the communication to my family and self was limited due to the fact that doctors were not easily accessed the visiting hours are a joke best practise states that patients improve more quickly when surrounded by loved ones . nurses appeared to have no idea about hand hygiene and how it works gloves were used often but not correctly.

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am sorry to hear about your experience. It is particularly concerning that you felt our staff were not communicating well. Good communication is a standard we strive for so to hear that these weren't to your satisfaction is disappointing. It is also a cause for concern that our staff we not following infection guidelines, we shall make sure this is fed back to our infection control team so they can ensure that these standards are raised. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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