"Excellent visit"

About: Lister Hospital

I attended the rapid access chest pain clinic today, after an abnormal ECG and some pain in my chest/side. After having to chase an appointment up after 3 weeks, I was given an appointment for the following week. I arrived with my Grandson about 25 minutes before my appointment and was soon called in for my ECG and BP check. I was called in 10 minutes after my appointment, but considering past waits for other clinics this was not too bad, and kept involved with the plan for where my care went from today's appointment. The cleanliness of the hospital was excellent, very well signposted. Although me and my Grandson felt a bit daft when we realised there was an easier access point to enter and exit the hospital, rather than going through the main entrance and down the stairs past the out of hours clinic. Saved a lot of walking, and we will remember that entrance for future reference (although please don't take this wrong we hope we won't be making too many visits to the cardiology department in the future!) The staff were very friendly, as we were walking down past the lifts on Level 2, a porter asked if we needed any help, the cleaners we came across were hard at work, with a smile on their face (please pass on this comment to G4S, who I know have control over the cleaners) and nurses on their way to/from wards/breaks were always polite to other patients. In fact, the only negative that came from the visit is that lift to the cardiology department beeped every time it was called and it drove my Grandson mad. The new developed Lister is looking excellent and worth the money paid.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Lister Hospital

Our cardiology team colleagues will be delighted to read your kind words, which are winging their way to them as we type. Also glad that you like our redeveoped Lister hospital - definitely worth every penny! And we hope too that you don't have too many reasons to visit the Lister any time again soon, but if you do then it's our aim that you will continue to provide the sort of high-quality care that you experienced today. Oh and do pass on our apologies to your grandson for the beeping lift - guess that's for people with hearing difficulties (not something your grandson suffers from obviously!).

  • {{helpful}} of {{total()}} people think this response is helpful