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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Hull Royal Infirmary

Having now been discharged from the care of the Neurosurgery Department of the HRI I would like to take this opportunity to thank all involved in my treatment. I was very impressed with the surgeon's caring but business like attitude to my condition and this gave me great confidence in making the decision to have the Discectomy. My admittance to Ward 4 for the operation was well managed. All staff I came into contact with during my stay were excellent, nurses, doctors, physiotherapy, cleaners and the lovely staff who delivered the food which I found to be of good quality and nutritious. Even when my operation was cancelled, as I sat ready to be taken to theatre, the situation was handled well as the surgeon personally came to apologise informing me an emergency case had been admitted and therefore had to be dealt with first. The whole staff appeared to be working together for the benefit of the patients - not always seen in other dealings with the NHS. I overheard a member of the Cleaning Staff saying that equipment that was not been used needed to be cleaned and it was done nearly immediately. Thanks to you all and keep up the good work.

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 10/06/2015 at 09:50
Published on nhs.uk on 11/06/2015 at 01:01

Dear Mrs Jacklin, Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff in the Neurosurgery department are made aware of your kind comments. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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