"Endoscopy suite"

About: Darlington Memorial Hospital

The mediinet team carrying out the procedures in the endoscopy suite on Saturday 6th June, were I have to say the best team of clinical staff I have ever experienced in any hospital. They were efficient, personable, and highly attentive in every detail... It made the whole experience quite pleasurable rather than a complete dread!..and a first class service equal to any private hospital... Shame I can't say the same for the Darlington memorial clinical staff on duty that morning, they were as usual moaning quite loudly in earshot of all in the waiting area about their shifts, their rota, and their manager!.. without a care to whom may be listening, completely oblivious about the patients waiting for procedures!.. I felt actually sorry for the Receptionist having to put up with the ear bashing from them!....drafting in the medinet team to give excellent care is worth it, ..however there was a huge wastage on the money you paid for the existing member of staff to be on duty who delivered zero care!....if you see a black scrub suit and medinet logo..I'd say your on a winner with your hospital care!.. First class!

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital and in particular the Endsocopy Suite. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. I am sorry however you were not as happy with the Clinical Staff from the hospital itself. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Sister to pass onto the staff on your behalf as well as to the Clinical Lead. I know they will be encouraged by your positive comments about the Medinet Team and I am sure they will take on board your comments about our Clinical staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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