"Bed hopping & insensitive staff"

About: East Surrey Hospital / General surgery

(as a relative),

My heavily pregnant wife was admitted to East Surrey hospital with OC and severe Pre Eclampsia. After a very traumatic 2 hour emergency c section resulting in a 2ltr blood loss she spent a day on the delivery ward with our premature twins in Special care, only able to visit them in her bed.

She was then asked to move to a maternity ward full of screaming babies with her own, 3 long corridors away very late at night. She couldn't walk, bed ridden and forced to attempt to sleep.

After a complaint by myself, and seeing how upset she was by this, she was given a private room. Just that following night, again she was asked to move to the open ward. Her observations seem to have deplinished and nobody seems to care. Food and pain killers have to be requested by her otherwise she's forgotten about.

I'm tempted to rescue her and see if she will discharge herself. However, this would leave her 3 or 4 towns away from our babies and no way of driving herself to the hospital to see them or feed them (whilst I have to work). I'm feeling very disappointed with the hospitals lack of compassion and care for a very sick lady.

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Response from Sally Harper, Patient Experience Facilitator, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Barneyrubble,

I am very sorry to read your post and to hear of the distress caused to you and your wife by your experience. I would like to look into this further and to help resolve the upset caused by this chain of events at such a stressful time.

Please email me on the address below with your names and the dates you were in hospital and I will ask the maternity manager to contact you.

Very best wishes,

Sally Harper


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Response from Lizzie Hamilton, Consultant Midwife & Supervisor of Midwives, Maternity, Surrey and Sussex Healthcare NHS Trust

I was also very sorry to read your post and the distress caused to you and your family. The Post Natal Matron, Miranda Johnson, would welcome an opportunity to discuss all of your experiences. She can be Ccontacted by email miranda.johnson@sash.nhs.uk or by telephone on 01737-768511 Etn 6898.

Lizzie Hamilton

Consultant Midwife

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