"Lack of compassion"

About: Queen Elizabeth Hospital / General medicine

(as a relative),

Poor nursing care throughout a 3. 5 week stay at QE Birmingham.

I feel the nurses I saw on ward 728 have no ability to work on their own initiative and required the doctors to spoon feed them every single step of the way.

Surely a fully qualified nurse would recognise the symptoms of a urine infection in a patient whom has recently had their catheter removed. Clearly too much to ask in ward 728. I had to literally beg them to check a urine sample for an infection!

A whole day of asking and 24 hours later antibiotics commenced for a urine infection. Just one example of a long list of poor experiences on this admission.

Such a disappointment. Lack of compassion. I only wonder why these people are in the nursing profession.

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Response from Patient Relations & Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to provide feedback about Ward 728 at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are really disappointed to hear that you have had such a poor experience in relation to the nursing care on this ward. This is not the experience we aim to provide for the patients and relatives we care for.

The Matron who is responsible for this ward is very keen to make direct contact with you so that she can discuss your concerns in more detail. If you would like to do this please make contact directly via the Patient Advice and Liaison Service (PALS) who will be happy to make contact with the Matron on your behalf.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.