"I'm writing about three experiences ..."

About: Royal Free Hospital

(as the patient),

What I liked

I'm writing about three experiences at the Royal Free: Once to check my immune system (I had a serious case of pneumonia, and the infectious disease specialist in the United states (where I was sick) suggested that I had another series of tests once I was back in London(; Once to check to see if I had a deep vein thrombosis; and again for an arthroscopy.

On each occasion, the clinical staff were truly excellent. I work in health care, and I know what to look for, and I can tell you that I had seen some of the best, professional, courteous and efficient treatment at the Royal Free than I have seen anywhere. The immunologist happens to be one of the very best in the world, so when I was given a clean bill of health, I believed it. The arthroscopy was a textbook operation, with an anesthetist so skilled and careful that I came to without nausea or so much as a headache. And the nurses and support staff were caring and profesional. This is a hospital for which London should be proud, and I commend everyone I encountered.

What could be improved

Waiting areas a bit dingy, but I can understand that the hospital would put scare resources toward patient care, not in waiting areas.

Story from NHS Choices

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Response from Royal Free Hospital

We're delighted you have had such good experiences at the Royal Free and have passed on your comments to the departments concerned.

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