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Seem very able and expert

Story from nhs.uk

"Seem very able and expert"

About: Royal Free Hospital

(as the patient),

What I liked

Seem very able and expert

What could be improved

Doctors not in charge allowing admin and contracts to dictate. Different Doctor each time some asking why seeing them then not writing true facts in letters referring back to GPs rationing . Transport assistance often declined for Blue Badge holders when test over 3 hours. Then TW disregards note and telephone number regarding test .Getting phobic as PCN every time go .Had cardiac contributed by mobility stress ??!!

Anything else?

Hospital causing access and cardiac problems by not investigating and treating properly mobility problems that diagnosed in late 60's and NHS not recognising - spina bifida occulta .Then not providing allowing greedy LAs to bully by taking too long with tests & not providing transport.

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Responses

Response from Royal Free Hospital 14 years ago
Royal Free Hospital

Submitted on 12/05/2009 at 13:42
Published on nhs.uk on 15/11/2009 at 20:27

We're sorry you had a disappointing experience at the trust. There seem to be a number of different issues here and we would urge you to contact our Patient Liaison and Advice Service (PALS) to discuss this further.

PALS information

Telephone: 020 7472 6446/6447; (020 7472 6445 - 24 hour answer phone) Fax : 020 7472 6463 Minicom : 020 7472 6593 Email:pals@royalfree.nhs.uk Opening times: Monday to Friday 9am - 4.30pm, except Wednesdays 10am - 4.30pm.

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