"Very prompt & quality service for my 5 yr old son"

My little boy had a deep cut on his head caused by a fall on a metal walkway. He was in quite a bit of distress when we arrived and a kind member of the public let us skip the queue. We completed the accident form & the receptionist was understanding, telling us that he would be seen soon. He was seen for triage within 5 mins, the paramedic was very clear to me about his injury & reassuring to my son & quickly glued his scalp together. We were in the urgent care centre for no more than 20mins from arrival to discharge. As it was nearly 6pm on a midweek day and I also had my 3 yr old son with me, the speed of service was even more appreciated. Thank you.

Story from NHS Choices

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Response from Loughborough Hospital

Thank you for taking the time to post these kind comments about your experience. We will ensure that this is fed back to the staff team at the Urgent Care Centre.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful