"Ward 7 Surgical"

About: North Tyneside General Hospital

I can not complain about the treatment that I received from my consultant and surgical team , they were second to none and the professional service and care they provided was excellent . Sadly the same could not be said for quite a few members of staff on ward 7, day and night . I appreciate that this ward is a very busy ward , however this should not detract from a nurses ability to be sociable considerate or caring. The ward was rather disorganised and some staff seemed not to have the ability to both do their job and talk to patients. My operation was in the afternoon and on returning to the ward early evening 3 hours had past and I had not been asked if I'd like a hot drink or something to eat, bearing in mind I'd not eaten since the previous night. I actually had to ask for something. No hot drink was given to patients on the ward after 6.30pm which I found totally unacceptable , this not being a practice on any other wards. To top this off a patient also on the ward screamed and shouted all day from about 7am until 11.30pm this was extremely disturbing , annoying and upsetting and caused extreme anxiety and exhaustion, as I like others on the ward could not rest or sleep. Another criticism I was on the afternoon surgical list, told to arrive at 12 noon, I was not given my bed until 1.50pm no one told me when Id be going to theatre or what my position was on the list or if intact when I should put my surgical gown on , fortunately I did this straight away which was just as well as I was collected for theatre shortly afterwards . Again this demonstrates a lack of communication , which for an anxious patient could mean a more stressful time. On a positive note the food was hot and very good although it would have been appropriate to have been informed how to order meals on arrival , another communication detail ........

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Response from North Tyneside General Hospital

Dear Sir / Madam, Thank you for sharing this review with us. I will ensure your important feedback is shared with the team. I know that they will be very disappointed to learn about the gaps in their care and communication and how they failed to meet your expectations in this regard. I am extremely sorry about the impact of this on you. Ward 7 are a team who have experienced a number of changes to their service recently and so I know they are continually reflecting on how their care could be better and your thoughtful observations will help them with this . Thank you. It would also be helpful to have a separate and private conversation with you, to get a little more detail behind the story of your care. Please email me on annie.laverty@nhct.nhs.uk if you are happy for us to do this. with best wishes, Annie

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