"Emergency admission to Plastics"

About: Wexham Park Hospital

Admitted on 04.06.15 having been accepted from RBS. Spent 4 hours waiting in A and E for someone to come and see me having been told all day to eat and drink nothing in case they could get a theatre slot that evening. At midnight I was on a ward and was allowed food, half a sandwich and some water before being starved again for the next day. At 0800 on 05.06.15 I was told withinn the hour. At 1000 am I was told by the anaesthetist 1300 hrs. At 5pm I was being told nothing and the staff on the ward were being told nothing. There is no communication between staff let alone patients. After two days of starving I was finally told at about 7pm that nothing would happen that day. The food I had ordered and had been in the fridge for me had been given to another patient. 06.06.15 taken down for proceedure at 0900 hrs. back up on ward by 1200. It is now 1950 hrs I have seen no one from plastics or any other Dr post op despite numerous calls from the staff on the ward. It is not the hospitals priority but it is mine that I am currently my 79 year old mothers carer since she had a replacement hip four weeks ago. I have explained this to all the staff and I have spoken to her several times where she is the most distressed I have heard her. I have explained to staff that I need and intend to leave this evening. All I keep being told is that there are only two people working in Plastics today. Inexcusable and should not be the case. just because it's a weekend. I would never recommend anyone to this hospital, there is a total lack of communication between the staff themselves and the patients are left with no information as to what is happening.

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Response from Wexham Park Hospital

Dear Ms Jones Thank you for taking the time to leave your feedback. I'm very sorry we haven't got this right for you. Without looking at your case it is difficult to understand what has happened. Patients are prioritised on clinical need and it may be that other emergency patients came in that were deemed more urgent than you. The lack of communication you describe is not acceptable and whatever the reason for delays it is vital we communicate the reasons to our patients. I also apologise that we did not provide you with a hot meal after you were cancelled in the evening. We do have provision for ward staff to access hot meals so I will make sure this is reiterated again to all staff. If you are still having difficulty with the operation date please contact our PALs team on palswexhampark@fhft.nhs.uk or 01753 633365 who will be able to assist you further. Thank you once again for contacting us Kind Regards Claire Marshall Head of Patient Involvement

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