"ENT - do they even bother?"

About: Manchester Royal Infirmary

Been on a waiting list for 2 years now, whenever I phone to ask about whats going on the secretary in charge rarely answers the phone. When I do get through I just get told a stock answer "you're on the list" and thats it. The Consultant seemed nice but I'm convinced it was just some sort of facade. When I do go in for an appointment the average wait time is about 3 hours. Not all the doctors seem to know what the ENT department is capable of. The first doctor I met sent me back to my GP to look at some funding options, where my GP then looked at me and said "not a clue what this means". Saw another Doctor at the ENT and they seemed to know what was going on and that nothing needed funding - but I don't really trust any of them given how long I have been waiting. So basically if you need any actual help, like I do for breathing, then give this place a skip.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and the concerns you have raised via the NHS Choices and Patient Opinion websites about your experiences with the ENT clinic at Manchester Royal Infirmary and particularly your wait for surgery. Without having your details it is very difficult to be able to investigate why you have experienced a wait and respond accurately to the specific concerns you have raised. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this and then we can investigate the matter further. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust