"Appalling treatment by A&E Consultant, 04.06.15,..."

About: Wythenshawe Hospital

My visit to A&E tonight was a seamless, professional and inspiring experience, until the end when i got my 2 minutes 30 seconds with a consultant behind a curtain. Symptoms: From walking several miles daily to not been able to walk 100m, within a time frame of 2 hours, due to a 'mechanical' change in a historical injury to my little toe. Reoccurring bad back due to gait correction again, struggling with just one walking stick - inadequate and causing pain & blisters in hand. Consultant: Unable to see in imperceptible change in skeletal layout on an x-ray, of a historical injury they have no knowledge or apparent interest in, they decided it soft tissue pain due to callouses that have developed over years of my compensating my gait. They ignored the fact that i have lived with this injury for 26 years, seen every X-ray, spoken with every consultant involved and managed this injury, up to a military fit level over those years. They took no interest in me, a person, whatsoever. Instead making their entire clinical decision based on a x-ray with no context and their judgement on my ability to perceive the difference between soft tissue pain and my full body weight been been borne by the exposed lower knuckle of my metatarsal. Result: I was shipped out in less that 3 minutes having been dismissed and condescended to by this 'health care professional'. Still hobbling on the single walking sick i came in on, twisting my spine and causing further damage to my foot & back. I'm touchy, too - struggling with things from my service in Afghanistan in 2012, and the historical context of this injury. By just taking a moment to listen to the patient, showing a little empathy, they would have had the information that was all there for them, to make the correct decision. It took me less than 2 minutes to find a pair of crutches on Amazon, which will be delivered Saturday. So another 36 hours of struggling, pain and additional & unnecessary damage to my metatarsal joint, with the stress and frustration that i can add to my service issues. Thanks for that. So all in all, despite having an incredible reception, triage, radiologist, nurses - all of the staff were wonderful, except the one at the top dictating people's outcomes, who failed me on every count. Thanks again.

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. I was very sorry to learn of your concerns about your visit to the Emergency Department. If you would like to discuss your concerns further, please contact the Patient Experience Team on 0161 291 5600. Patient Experience Team

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