"Never been treated so kindly before"

About: Queen Elizabeth Hospital (Gateshead)

I had an emergency appointment yesterday, I was booked in so quickly which was brilliant. I was then seen 15mins before my appointment time, I had a book with me thinking I wouldnt be seen for hours because I was only booked in the other day. The receptionist was lovely and seem to actually care, which I find rare in hospitals. The nurse who called me in was polite and kind. And my consultant was amazing, they treated me with kindness understanding and respect. I had a hearing test to, the person who did was so lovely too. Later in the waiting room I got abit upset and the same receptionist and another nurse came over to check I was ok, I feel once again like they really cared about me and not just because it's their Job. Every body I spoke to that day when above and beyond their duties. I left feeling truly looked after. Thank you to everyone. Also had a operation on my hand a couple of years, every was amazing then to. Every time I go to QEH I get treated with so much care and attention. brillant hospital and staff , feel lucky to live so close to such a wonderful hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital

Thanks so much for taking the time to write such a nice review for the hospital. We'll be sure to pass your comments along to the department involved, as they are always keen to hear patient feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful