"Avoid going to Lewisham Hospital"

About: University Hospital Lewisham

I had the most appalling experience at Lewisham hospital, the evening after abdominal surgery at the Princess Royal, I had to attend A&E with problems passing urine, to be fair the nurses and doctors in A&E were pretty good however afterwards I was transferred to RATU where the most rude, ubrupt, uncaring staff exist, I was offered no pain relief despite being less than 24 hours from abdominal surgery even though I asked for it, I was left pretty much unattended they swabbed me for MRSA then when the results were clear pretty much booted me out insisting I dress myself and walk to the car park on my own saying abruptly you can dress yourself and walk yourself in the most uncaring manner, I could barely stand having had surgery the previous morning also the anaesthesia had left me feeling very confused and vulnerable I just wanted a little help I can assure anyone it was not forthcoming at Lewisham RATU unit, my wife heard me asking for help to the exit as I was on the phone asking her to pick me up which they denied until she challenged them on the issue, I'm a pretty robust individual but this lot reduced me to tears, go to Kings college instead.

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Response from University Hospital Lewisham

Due to a technical issue you may not have received a response to your comments.

Thank you for your feedback. I can only apologise for the experience you had. We take all feedback seriously and as a reflection of our practice. I have shared your comments with the A&E team to help improve the quality of service we deliver in the future.

Kind regards

Patient Experience Team

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