"The fact that I was treated with ..."

About: Hillingdon Hospital

(as the patient),

What I liked

The fact that I was treated with respect & was involved in the assessment & treatment. At no point was I made to feel I was making too much fuss, and I was offered pain relief promptly & the offer was repeated. The Nurse Practitioner who dealt with my case was efficient , professional and sympathetic to my needs. All areas visited were clean and the staff polite & considerate and worked well together, really making a cohesive A&E Team. From the time of injury, to arriving back home only 1.5 hours had elapsed. Well done Hillingdon. I have only been retired since February after working for the NHS for 38years (the staff did not know this) and I was impressed by their standards.

What could be improved

At reception when I was feeling very shocked I had to wait at the desk for the paper work.

Anything else?

Too often Hillingdon Hospital receives bad press, my experience was re-assuring and pleasant given the cicumstances. All staff involved were professional and supportive to both myself and my husband.

Story from NHS Choices

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Response from Hillingdon Hospital

Thank you for taking the time to place your comments about our hospital.

It is always good to receive compliments about the service we provide. Your feedback has been forwarded to the staff involved in your care who will be most grateful to hear your views.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful