"Poor organization and communication"

About: Dorset County Hospital

I was diagnosed with a suspected molar pregnancy (a very rare condition that in some cases can lead to cancer). However, I received no discussion or counseling at all on the condition apart from a leaflet given to me just before my surgery to remove the tissue. I turned up as asked at 8am at Abbotsbury ward only to be told there was no bed. I was transferred to surgical admissions and was admitted into a cubby with only a chair at 10am. At 11.15am, a member of the surgeons team visited me and went through basic paperwork. I was told I would be visited by the anaesthetist but no one came. I was wheeled off by a lovely porter who was the only member of staff to make me feel at ease as I was very nervous. Following the procedure, after an extended stay in recovery (again due to no bed available), I was transferred to the day surgery ward where I remained on the trolley until discharge; I didn't have a comfy bed the whole day!! In recovery I had requested codeine rather than brufen due to intolerance to the latter and was assured this would be sorted for me. However, upon discharge their was no prescription waiting. I also asked for a sick note but again, no one had filled it in and I was told I may have to wait a further couple of hours for it. Needless to say, I left empty handed - no note, no meds. Having had a look on google, it seems my follow up is quite complicated with blood tests and possible chemo and yet no one at the hospital has discussed this with me. I left frustrated and confused. In contrast, during a similar op at Yeovil Hospital, the staff were attentive, reassuring and comforting. The consultant met with me personally. On a good note, the procedure went well and experienced little pain all day due to the staff doing a good job medically. Oh and one member of staff in recovery was fab!

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Response from Dorset County Hospital

Thank you for your feedback although I was very sorry to read about the shortfalls in the care you received. I would like to be able to investigate further and find out what went wrong and how we can learn from your experience. If you feel able to share your experiences in more detail with us I would be grateful if you could contact our PALS service on 0800 7838058 or pals@dchft.nhs.uk. Once again, I sincerely apologise for the negative experiences you had whilst in our care I am very grateful to you for taking the time to write your review, I am pleased the procedure went well and hope you are recovering. Best wishes, Alison Tong, Director of Nursing, Dorset County Hospital

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