"Waiting times in clinics"

About: Essex County Hospital

I attended an Opthalmology Clinic appointment on Monday 1st June 2015. My appointment was for 14.50 and shortly after this I was seen by a nurse, who was efficient and administered drops to my eyes to allow the consultant to examine the eye. I was asked to sit outside a separate room from where I would be called by the consultant. The nurse did warn me that there would be "a bit of a wait" at present. I was finally called in to see the consultant at 16.45! Several people had walked out, asking for replacement appointments to be made. If too many people are booked in for a clinic, or a consultant is known to work slowly through the required number of patients, surely arrangements could be made to allow fewer patients to be booked in per clinic? Although I did not have issues, some people had car park tickets they were worried about, and one man had family issues which meant he left without being seen. Luckily I hope that was my final clinic appointment, but the wait was totally unacceptable.

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Comment on Ophthalmology at 03/06/2015 11:07:48”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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