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Beast scan

Story from nhs.uk

"Beast scan"

About: Solihull Hospital

Visited 02/06/15, extremely nervous and worried regarding a lump on my breast. On arrival easily found a parking space on the hospital car park. In reception, i was registered very quickly by a very polite individual and then escorted to the relevant department by a cheerful assistant/volunteer. I was then seen by the consultant twice, my breasts scanned and a cyst drained all within 90 minutes, during which time all of the staff were excellent. Many thanks

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 09/06/2015 at 15:34
Published on Care Opinion at 15:37

Dear Madam

Thank you very much for taking the time to post your feedback regarding your recent visit to our Breast Service at Solihull Hospital.

I am very pleased that you found your visit seamless and efficient, even finding a car parking space with ease! It must have been a very worrying time for you and I am glad that your treatment and care by the staff who attended to you was excellent! I will ensure that the whole team are made aware of your feedback and thanks and I hope you are continuing to recover well from your procedure.

With Kind Regards

Marie Helebert

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