"Beast scan"

About: Solihull Hospital

Visited 02/06/15, extremely nervous and worried regarding a lump on my breast. On arrival easily found a parking space on the hospital car park. In reception, i was registered very quickly by a very polite individual and then escorted to the relevant department by a cheerful assistant/volunteer. I was then seen by the consultant twice, my breasts scanned and a cyst drained all within 90 minutes, during which time all of the staff were excellent. Many thanks

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Madam

Thank you very much for taking the time to post your feedback regarding your recent visit to our Breast Service at Solihull Hospital.

I am very pleased that you found your visit seamless and efficient, even finding a car parking space with ease! It must have been a very worrying time for you and I am glad that your treatment and care by the staff who attended to you was excellent! I will ensure that the whole team are made aware of your feedback and thanks and I hope you are continuing to recover well from your procedure.

With Kind Regards

Marie Helebert

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