"the level of care given to my 8 day old baby"

About: Royal Alexandra Hospital / Paediatrics

(as a parent/guardian),

This evening I attended the RAH hospital to see my 8 day old child who at the moment is in the Special Care Baby Unit (SCBU). They been moved from ICU into the High Dependency Unit.

I entered the unit with my partner at 10: 30pm We entered a dark room with 4 children init 3 of which are in incubators and one in a open cot. Not one member of staff was present in the room. we walked up to my child's incubator and found they were laying in their own sick,which quite frankly is not on.

After we got a staff member into help change the sheets we got asked if we were comfortable doing a nappy change which we said we were the staff nurse left the room and left us to it but told us she was outside if we need her. After my I took the nappy off my child, they pee'd which will happen. I then left my partner with them and went to find the staff nurse to help change the sheets again she was nowhere to be found.

I then found another staff member who was in my opinion rude and covering her and her colleagues back after the incident with the sick and now this. My partner was left in tears and I was left unanswered and angry at the level of care that has been provided to my child. I no longer feel at ease leaving them there overnight which in my books is not on and not how you should feel leaving any family member 8 days old or 80 years old in the care of qualified staff.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

I am really sorry to read that on this visit to the hospital to see your baby you were left with this feeling of unease - you are right to say that this is not how any family member should feel when leaving a loved one in hospital. I know that the staff of the unit will also be concerned if they have made you feel this way.

I know that the last 9 days will have been very difficult for you and your partner. I am glad to see that your baby is getting stronger and has moved out of the ICU, but I know that there may still be quite a journey for you all until your baby is out of hospital and home with you. To help you feel more comfortable, I would suggest as a first step that you ask to speak to the Midwife in Charge when you are next in the hospital - you will be able to talk through any concerns you have which can then be addressed right away for you. If you still feel there are issues that are unresolved, or if you would prefer to speak to someone outwith the ward, then please feel free to contact me directly on lorna.gray@ggc.scot.nhs.uk and we will look at how we can take this forward with you.

With best wishes to you, your partner and your baby,


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