"First class service - thank you"

About: James Paget University Hospital

recently moved into this area and visited your hospital for a procedure on the 5 May 15. I was given a feedback card to complete but your staff deserve so much more. From the phone call I initially received through to the treatment and follow up letter confirming the results, I was treated with dignity and respect and as an individual. In addition, all the communication I received whether verbal or written was user friendly & easy to understand. All the staff are so friendly and caring. I have to say this is so reassuring and appreciated and given me confidence in visiting you in the future. Thank you so much for my care. It's first class!

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Response from James Paget University Hospital

Dear Jacci Thank you so much for taking the time to provide such positive feedback following your recent treatment. I have shared your comments with the teams involved. If there is any member of staff in particular who comes to mind that especially helped to enhance your experience, please do get in touch as you may wish to consider nominating them for our remarkable people awards. I do hope you have made a full recovery and would like to thank you again for your comments. Kind Regards Amanda Hood Head of Patient Experience and Engagement Tel: 01493 452304

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