"I am so pleased we have a service like NHS24"

About: NHS 24

(as the patient),

I was suffering with severe menstrual cramps and was in a lot of pain. I spoke to a pharmacist who gave me painkillers but they weren’t having any effect. The pain was getting worse and worse to the point of being unbearable. It was a Saturday night and I just didn’t know what to do apart from go to A&E, but the thought of having to leave the house and wait in pain to be seen seemed even worse.

I googled treatment of cramps and discovered that a medication that my doctor had previously prescribed for a different symptom could be effective. I had already taken the medication from the pharmacist and was concerned that I couldn’t mix the two. My partner suggested I call NHS24 to check and I’m so pleased I did.

As soon as I got through to Kevin I burst into tears. He was so lovely and after a minute or two I handed the phone over to my partner who answered all the questions. Within half an hour, a nurse called Sally called back and went over all my symptoms and medication. She confirmed that I could take both types of medication together along with the addition of paracetamol. I followed her advice and felt soooooooo much better within the hour. I am so pleased we have a service like NHS 24 as my other options would have been a night in agony or going to A&E.

Thank you Kevin and Sally. I ended up sleeping like a log!

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Response from Shona Lawrence, Patient Affairs Manager, NHS 24

picture of Shona Lawrence

Dear Cannong

Thank you so much for your positive story on your experience of contacting NHS 24. I was sorry to learn of the pain you were experiencing, however I was very pleased to note that the advice given by the NHS 24 Nurse Practitioner was effective and that you managed to get a good night's sleep. Patient safety and a positive patient experience are our top priorities here at NHS 24 and we have access to a range of services to assist patients during the Out of Hours period when GP surgeries are closed. I am pleased to note that our valued staff members, Kevin and Sally, provided you with excellent service. I will ensure that your feedback is shared within NHS 24 as a reminder to staff of the appreciation felt by patients who call our service. However, should you wish to contact me directly with some additional information, I would be able to identify both staff members and pass your positive comments to them directly. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk.

I wish you well and hope that the advice provided will be useful to you in the future should you display the same symptoms. Please do not hesitate to contact NHS 24 during the Out of Hours period should you have any further health issues.

With kind regards

Shona Lawrence

NHS 24 Patient Affairs Manager

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