"My hospital stay"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / Cardiology South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was sent by ambulance from the doctors to a and e with suspected heart attack. Ambulance was very good. A and e was very thorough and many blood test were taken. They thought I had liver disease so I was admitted to hospital in the cardiac ward where the cardi doctor saw me and established that my heart was fine. I was moved to angio ward I the middle if the night where I was looked after very well sometimes having 2 blood test a day as my liver enzymes were high. As I had a high temperature for 3 days ( I slept for 3 days) I was given paracetamol. I was sent for an ultra scan and an MRI and it was established that I had a dilated common bile duct. I was moved to tandridge ward but the staff in angio were trying for 3 days to get me a place In the surgical ward. The doctors tried to get me an appointment before leaving the hospital on the endoscopy unit to have a gall stone removed from my bile duct, but unfortunately there were no free spaces so an appointment was made for me a week to the day from when I left the hospital. I got confused, as I never see the same doctor twice and each one seemed to have a slightly different opinion. I was almost released on the weekend, but when I said that I was supposed to be having an MRI I was kept in. The note for the MRI was in the wrong place in my file and nobody could find it until one if the doctors went completely through the file and found it. I waited 3 days to see a surgeon I think that was because I was on angio and the heart doctors were seeing me.

Negative comments. A lot of the deserts had dairy in them and I do not have dairy, the same with the main courses. There are no low fat options which made it difficult for my self as fatty foods disagree with me and would not be good for my Gall bladder ( I had passed a gall stone, hence the problem with the liver enzymes, I was told, ) so I did not want to eat fatty foods. I also do not drink tea and there was a limited amount of peppermint and camomile tea. I tried roast pork and another kind of roast but the meat tasted disgusting so I left it.

All the staff were very kind, helpful and caring.

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Response from Sally Harper, Patient Experience Facilitator, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Floppy

Thank you for letting us have your feedback regarding the food we provide to our patients and what was made available to you during your stay, I have forwarded your comments to our catering manager. Providing nutritious enjoyable food to our patients is very important to us so feedback such as yours is very much appreciated.

I also thankyou for your feedback on your experience as an inpatient and will ensure that the departments which were involved in your treatment are aware of your experience and the confusion caused by seeing so many different doctors and specialists.

We are very grateful that you have taken the time to let us have your feedback, it is comments like yours that help us to improve the service we provide, so thank you very much.

Yours sincerely,

Sally Harper

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Response from Louise Hutchinson, Patient Experience Lead, South East Coast Ambulance Service NHS Foundation Trust

Dear Floppy

Thank you very much for providing positive feedback about the ambulance service's attendance to you, and I do hope you are recovering well.

Yours sincerely, Louise Hutchinson

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Response from Surrey and Sussex Healthcare NHS Trust

Dear Floppy

I was sorry to hear that you felt our menu choices did not meet your needs. You are right to say that a lot of our desserts have an element of dairy, but fresh fruit is freely available along with other fruit choices and jellies. All our menus include low fat options defined by the heart symbol.

We do have an extensive range of fruit and herbal teas and I have asked our Housekeeping team to find out why you were not offered a better choice. Our roast dinners are a popular menu choice using fresh meat from a butcher and normally very well received. Again I’m sorry that you did not find this to be the case for you.

Our team of chefs and catering management are always very happy to come to the ward and discuss alternatives for patients with intolerances who are struggling to find suitable choices.

Best Wishes

Carol Dixon

Head of Patient Environment

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