"Hearing aid fitment hell"

About: Darlington Memorial Hospital

I had an hearing aid test and a hearing aid fitted at Darlington memorial hospital 2 years ago and I am still going back for appointments because nobody seems able to get my aid to work properly,I have been nearly 20 times back and forth and now when I phone for a appointment the receptionist I'm sure fobs me off,even saying once you've been coming for to many appointments, after all these visits my aids still don't seem to help me as they should, I would def recommend you go elseware..oh by the way the parking is a nightmare

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your visit to the ENT department at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron and the Car Parking Manager. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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