"The expert and quick diagnosis ..."

About: West Middlesex University Hospital

(as the patient),

What I liked

The expert and quick diagnosis of "kidney stones" and the pain relief given for this agonising and painful condition. Recall the next day for a CAT scan and confirmation of diagnosis, and the next day an appointment with urology for treatment follow up! A++. The CAT/ultrasound staff acted in a professional manner too. A++.

What could be improved

By taking on extras at the urology outpatient clinic (which I was very pleased to be at the time) seems to have a knock on delay to routine booked appointments. But the wait is not out of order. It can be a bit off putting to walk in for your appointment and see nearly all the seats full in the waiting room. I expect this is because most patients are accompanied.

Anything else?

A very impressive performance, considering everything.

Story from NHS Choices

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Response from West Middlesex University Hospital

Thank you for taking the time to comment on your experiences at our hospital. We are always keen to hear feedback from patients, to help further improve our services.

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