"Scary experience"

About: Charing Cross Hospital

I sympathize with previous comment on breast surgery. I have just received a letter from this clinic with the date of my breast surgery next week. However, few weeks ago I was discharged from the clinic and told I don't need any surgery and my lesion is benign. The letter with the surgery date and pre-assessment for general anesthetic scheduled really scared me - there was no additional information supplied. I'm trying to call the clinic and get any information but no one is answering for past three hours. I don't know whether they mixed up the patients or whether they realized that my biopsy was indeed positive for cancer. I'm really scared and confused. I just hope they answer the phone!

Story from NHS Choices

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your experience and we sincerely apologise for the distress that has been caused. Your comments have already been passed to senior managers but we need to be able to investigate and resolve this issue as soon as possible. We hope you will contact our PALS service by email pals@imperial.nhs.uk or telephone the Charing Cross Office on 020 3313 0088 to provide your details. We look forward to hewaring from you.

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