"Wonderful nursing staff, but disinterested..."

About: Dilke Memorial Hospital

I went in with a suspected broken ankle. I was seen almost immediately by warm and efficient nursing staff. The nurses also went the extra mile to reassure me and by providing me with tea and a sandwich whilst I waited for the fracture clinic later that afternoon. I was intrigued to find myself being seen by my first hospital consultant, who unfortunately had a very different approach to the nurses; disinterested, dismissive, with barely any eye contact and scant advise as how best to look after a broken ankle. I felt rushed along and ill-prepared. However, the nurses again were wonderful and organised a taxi to take me home.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Dilke Memorial Hospital

Many thanks for taking the time to share your feedback with us. We're pleased to hear that you were happy with the service and staff at the Dilke Memorial Hospital and the treatment you received. Your comments have been shared with the team. Best wishes, The team at Gloucestershire Care Services NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful