"Upset by call to St. Helens Eye Clinic"

About: St Helens Hospital / Ophthalmology

(as the patient),

I have been really happy with the staff and treatment at the eye clinic until today.

I just called with a concern about forthcoming cataract surgery. I had been told that there was a lady who came to the department to talk to people about their concerns, eye care needs.. I asked about this and was told 'I'm a nurse ask me'.

I proceeded to ask about my concern about my glasses not being useful once I'd had surgery and what they suggested. I tried to explain I have another eye condition which means my eye sight won't be 'cured". I explained I was worried how I would cope with work etc if I could only see with one eye.

She just said 'I will leave that between you and your optician love'. I'm totally unhappy and upset by her lack of concern about my worries.

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Response from St Helens Hospital

Thank you for raising your concerns, I am very sorry to hear of your poor experience and dissatisfaction. We would like an opportunity to explore this further so that we can find out what happened and so try to ensure that a situation like this does not happen in the future. If you would kindly contact the Patient Experience Team on 0151 430 1376 we would be happy to discuss this with you

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