"Major Trauma Ward"

About: St Mary's Hospital (London)

My Mother was recently admitted after having a fall and breaking 9 ribs - the care she received in Trauma Ward was fantastic - However, I noticed next to her name no step down and asked what this meant. I was advised that they wouldn't be moving her until she was stable - then today she was transferred to Albert Ward (why??) On arrival at Albert Ward they were told she wasn't expected and that they didn't take major trauma patients - eventually (after about an hour) they accepted her. I am concerned as on the Trauma Ward there were a lot of nurses to Patients, but on Albert the staffing is much less - and as my Mother is elderly and is having good days and bad, I am worried that she is not going to get the care she deserves and needs. After speaking to a nurse this evening I was advised that they are a re-hab ward - but my Mother is still not well enough for this - as only a week ago I was told she may not make it! What say if any, do we get in where she is treated, I appreciate all wards are under pressure, but just because she is elderly it does not mean she needs less attention - if anything she needs more!

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned to read your comments about your mother's care at St Mary's. We welcome comments from patient's relatives and want to ensure that our patients and their families are satisfied with the care provided and feel that concerns can be raised with and addressed by ward staff. Please make contact with our PALS team or the ward manager so that we can begin to deal with the issues you have raised. Thank you for your appreciation for the care on the Trauma Ward. We hope you will make contact so we can ensure your worries are addressed at this difficult time.

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