"Appalling. No compassion or empathy. Very..."

About: Scunthorpe General Hospital

My OH was originally admitted to Wd25. Some of the nurses were good but the rest showed no compassion nor even understanding of basic nursing care. The ward was dirty and the corridors cluttered & hazardous. The next admission involved A&E which couldn't be faulted but then he was moved to CDU which was dire! No basic nursing care, IV infusions allowed to empty and not be replaced for over an hour, even though the doctor had insisted on them being closely monitored and he had to wait for up to 2hrs to get any pain relief. He was then transferred to the hell-hole that is known as Ward 23 which has to be the worst ward we have ever seen. Both my partner and I are qualified nurses and my partner has been a highly qualified nurse for 30+ yrs and we were shocked to see such appalling lack of care, no compassion, no empathy and a firm refusal to answer questions and to keep the patient informed. A registered nurse, who had virtually no grasp of the English language didn't understand anything we said and could not even complete a sentence and ended up shrugging their shoulders saying "I do not know". Whilst talking to OH on the phone, I witnessed a very disturbing episode where a night nurse asked him his Christian name, didn't confirm his surname, did not check his drug chart and did not check his wrist band. They told him he had to use a nebuliser. Although, due to his condition, he had been a little muddled earlier, he was lucid enough to question this medication but the nurse refused to answer any questions and insisted he use it. He continued to express his concerns, never having needed to use a nebuliser before and not having any issues with his respiratory system, he was hesitant to use it until it was confirmed why he needed it and what exactly the drug was. they simply said "if you don't want it, don't use it" and walked away. Whilst still talking to me, he then looked at his drug chart and there was no prescription for any nebulisers. Dangerous practice to say the least. Luckily he managed to speak to the nurse in charge, later on and they agreed that he was not prescribed any such medication. The ward is mucky, corridors are cluttered and noise levels are appalling, largely down to nursing staff who don't seem to know how to talk or whisper to each other. Even when they are stood next to each other, they seem intent on shouting all the time. He had some faecal incontinence and asked a male nurse for assistance so that he could get cleaned up etc but they didn't help him, said they'd be back, but didn't return. He asked another nurse, who was doing the blood sugars, for help and they said they were busy doing something else but would get somebody to help him. This didn't happen. He had tried to help himself by stripping the bed, he got undressed to remove the soiled linen and was left, naked and soiled for a long time before anybody helped him. I am disgusted that a terminally ill patient should be treated in this manner. You should be ashamed.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Scunthorpe General Hospital

Hello, I'm very sorry to hear about your experience. Please can I ask you to contact our patient advice and liaison team so that we can look into this further? You can telephone or email them on (01724) 290132 or nlg-tr.PALS@nhs.net Kind regards, Sarah

  • {{helpful}} of {{total()}} people think this response is helpful