"Disappointed with A&E"

About: Musgrove Park Hospital

On Thursday evening I brought my mother to A&E 10:45pm as advised by 111 NHS Direct because she was experiencing a terrible nose bleed (both nostrils), she was panicking a little because this had never happened before. It just started to bleed for no reason. The receptionist was very matter of fact and didn't seem to show any concern towards my mother when I booked her in. We sat there for an hour and in that time only one person was called from the waiting room. I asked if we were next by was told there was still someone in front of her! Fortunately the bleeding stopped so as she had calmed down some we decided to go home. It was now midnight. I'm sorry to say but the waiting time is far to long, it didn't even seem that busy that night!

Story from NHS Choices

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Response from Musgrove Park Hospital

I have just read your comments and I am very sorry to read about the concerns you have regarding your visit, with your mother, to our Accident & Emergency Department at Musgrove Park Hospital. One of our PALS Officers would be very happy to help you if you would like to call them on 01823 343536 or email pals@tst.nhs.uk Lucille Hoose. PALS & Complaints Lead

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