"running water being wasted"

About: Heartlands Hospital

Further to my earlier comments, I would also like to add that not only are the taps left running on the wash basins in the corridors, but on ward 8, the floor to the gents toilet was always flooded, and the alarm didn't work either - if someone fell, what would happen Also the floor to one of the visitors toilet was flooded for days - this was off the main corridor. And on ward 8 in the tower block, there was one zimmer frame between 6 needy patients. On one occasion when visiting my brother, whilst trying to park the car, we saw one patient from the opposite bed to my brother, walking on crutches in his pyjamas around the car park. We actually followed him back to the ward. How did he escape!! on a wet and windy day - one wonders. These comments are a bout ward 8 in the tower block.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Sir/madam

Thank you for your additional feedback to your earlier post. I have ensured that your further detail has been forwarded appropriately to the Ward Management Team and also to the Hospital Services Management Team so that the issues you have described are addressed promptly and efficiently.

I am very sorry that you have found cause to highlight these matters and would like to assure you that we will do our utmost to address your concerns and resolve them promptly.

I hope this is acceptable and I look forward to hearing from you.

Kind Regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful