"Trying to get an appointment at gastroenterology dept"

About: Royal Hampshire County Hospital / Gastroenterology

(as the patient),

My GP referred me to this department. I received a Choose & Book your appointment (20-05-15) only to find out it's not possible to phone or go online to book an appointment. When you contact the department you are told a doctor will decide when to give an appointment.

I have since had two reminders from Choose & Book service to make the appointment. But no contact from the actual department about getting an appointment.

It's now 30-05-15, what a shambolic service.

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Response from Royal Hampshire County Hospital

Thank you for your feedback. I am sorry that you are having difficulty in organising an appointment. Please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk who will be able to assist you further. Mary Edwards, Chief Executive Mary.edwards@hhft.nhs.uk

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