"I felt i was invisible, and dumped in a wheel..."

About: The Royal Victoria Infirmary

I was delivered to the RVI by ambulance by 2 paramedics, whom i cannot fault.On arriving at the hospital it was seen i was in a clearly distressed state, after vomiting several times, into my blanket as the sick bags could not be found,I had to push the blanket against my mouth to stop the vomit going all over the ambulance floor.On arrival at the emergency entrance, the sick bags were finally found, but to late for me, i was given a paper towel to wipe my face and clean up.During this most distressing time, i was also suffering massive intense pain impulses in my abdominal area and lower anal area.later this was found to be because of impacted or compacted stools, i had previously explained to the paramedics that i had not had a bowel movement for 4 or 5 days, and the pain was easy level 7 out of ten.On arrival i was checked in on the emergency entrance side, then pushed to the public waiting area in a wheeled chair, and despite asking the paramedics to give me my bag full of medication so i had it by my side to show the doctors what medicine i was on, it never was given to me,So i was dumped in a public area surrounded by people, who could see me bent over double moaning with pain, i waited over 2 hours in pain, before i attempted to wave to numerous personnel behind the reception desk, to try to attract someone's attention,i find it unbelievable to think that no one took any notice of my arm and hand waving, so that i would be able to have some member of the numerous staff behind the reception desk to come to talk to me.Finally i forced myself to raise from the wheeled chair, to walk or i should say drag my body up to one member of reception staff, to ask how much longer have i to wait, as i felt my anal was going to split apart. on attempting to talk to them, they were talking to one of their colleges , and just waved their hand to me and said, go round the corner and talk to the nurse, i felt humiliated and degraded, i dragged my self to the nurse, they pointed their hand to, who informed me i was next on the list, soon the nurse shouted my name and another persons name, they shouted for me to follow them, i had to shout back as I was some 15 meters away from my chair, i informed them i was not able to walk, and their comment was, and i quote, " well i cant push the two of you, so they approached a person I know was a alcoholic and took them into the treatment area. it was over another 45 minutes before i was finally approached by a doctor, who was the one to treat me and push me to the treatment room, The other person had started their lunch and forgot about me, This was only after i had dragged myself back to the reception again, to ask have i been forgotten about, Yes i had been!!. finally over three and a half hours after admission i had the enema, to relieve my intense pain, I had flash backs as i was suffering waiting to have the procedure done, as if i was back in a Philippine hospital, been treat like a item such as a bag of rice.

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your review on NHS Choices. We are very sorry to learn of your poor experience when attending the Emergency Department and assure you that this is not the standard of care we aim to deliver to our patients. We are very concerned by your review and have passed it on for the attention of the management team. However, as your comment is posted without your personal details, we are unable to investigate your concerns, and are very keen to do so. It would be appreciated if you would contact the Patient Relations Department on telephone 0191 2231382 so that the issues you raise can be fully investigated.

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