"ward 12 staff second to none"

About: University Hospital (Coventry)

My elderly Mother was admitted to A&E by GP and sent to Ward 12, April 2015. The staff were So caring and helpful, nothing was too much trouble, we were kept well informed,and there always seemed to be a Doctor on hand to answer questions. The treatment was like a 5* hotel and could not have been better. The staff were angels. She had been in and out of Walsgrave for 6 months, but this ward is far superior to any other..

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Response from University Hospital (Coventry)

Thank you for providing feedback on your recent experience at University Hospital, Coventry. I am delighted to hear that you had a positive experience and that you are happy with the care you received. We aim to provide world class care to all our patients so describing Ward 12 as a five star hotel is very high praise indeed. We shall make sure this is fed back to the ward staff. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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