"Ward 63 and adeno-tonsillectomy for 7 year old"

About: Sunderland Royal Hospital

Over the past 4 months my young daughter has had three admissions to Ward 63. Our treatment there together has always been excellent, as well as at A&E. As the sole carer I was given a lovely clean camp-bed at night, which after a long day felt like heaven. Although I wasnt the patient I was always asked if I wanted a cup of tea or if I was hungry. Staff checked on us continually through the night, always respectfully and with as little disturbance as possible. I have to praise the lovely play room and the selection of books available. When we were confined to bed someone brought my daughter a whole selection of stickers, glue and spangly stars. We were made to feel special, and that we were important and welcome. Nurses took time to get to know us. The doctors were professional and informal and communicated well at every stage, it felt like decisions were taken together. I was impressed by the team work among the doctors, and by how many doctors were present - as well as the team work between doctors and nurses. The operation itself was handled with a minimum of fuss. The day was so relaxing in fact that when we were finally taken into the anaesthetic room my daughter (and myself also) were a little alarmed. Perhaps a pre-sedative or fitting the cannula earlier in the day, or on the ward, might have reduced the stress on my daughter at the last minute. Being there when she woke up, and not being rushed out back to the ward as she slowly recovered was wonderful.

Story from NHS Choices

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Response from Sunderland Royal Hospital

Thank you for taking the time to leave such a lovely review on the NHS Choices website. It was very kind of you to do so and we will share this with the staff on Ward F63. The staff on the ward work hard to place the needs of their young patients and their families at the centre of what they do and it is always motivating for them receive comments such as yours. Thank you once again.

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