"3 Weeks to see my GP"

About: NHS Greater Glasgow & Clyde

(as the patient),

The Telephone appointment system is a complete mess. God help you if need an appointment in a hurry, Overall a very bad experience from the first point of contact.

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Buddie,

I'm really sorry you've had such trouble getting in contact with your GP and I can sympathise with your frustration. As GP practices all have their own individual ways of managing their appointment systems, the best way to raise this issue is through the Practice Manager for your Surgery. You will be able to contact them at your Surgery, or alternatively I am happy to forward on your comments if you get in touch to let me know which Surgery it is you attend. You can do so either through Patient Opinion, or by writing to me directly at lorna.gray@ggc.scot.nhs.uk.

Kind Regards,


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