"Waiting time 3 months more than"

About: Papworth Hospital

I attended for a consultation - all great. I was told if I had the procedure done asap the success rate was 60-70% but if left for a year, the success rate drops to 40-50%. OK. Then I was told it would take 4 or 5 months to have me in. It has now been 7 seven months and still no word - success rate must also have dropped by now from the original 60-70%. Is there a problem at Papworth with treating patients from out of the district?? Holding them back on the waiting list and lowering the chances of success accordingly. Papworth has a brilliant reputation but ...... I'm really disappointed.

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Response from Papworth Hospital

Thank you for bringing this to our attention. We strive to ensure our patients have the best possible care and experience while being treated or seen at Papworth Hospital therefore we are disappointed to hear that you have had such a long wait for a procedure at Papworth Hospital. We would like to look into this promptly for you and therefore we would request that you get in touch with our Patient Advice and Liaison Service (PALS) on (01480) 364896 or by emailing pals@papworth.nhs.uk. If you would like to make a formal complaint please email the details surrounding your experience to viewpoint@papworth.nhs.uk.

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