"a&e visits"

About: Darent Valley Hospital

I took my teenage daughter to a&e with severe abdominal pains she was offered pain killers by a doctor. My daughter said yes, the doctor then ignored her and carried on looking up houses on the computer. We asked if the painkillers were coming, the doctor then called someone else who brought them in. We were told she had a water infection and given antibiotics. Our next visit was when our GP called an ambulance to take her to A&E, still nobody was very interested l asked if a scan was possible as she has a history of ovarian cysts, the answer was no. A doctor was called from the gynecology department who gave her more antibiotics and we don't know if they will work as the doctor didn't know what it was. After 3 months she got an appointment in the gynecology department who straight away said she needed a laposscopy to look for endometriosis. Unfortunately we have had to visit the A&E department again with abnormal vaginal bleeding doctors can't explain this either giving out pills for heavy periods this is not what it was. I feel it is a complete waste of time going to A&E doctors are unable and can't be bothered to find out what the problem is. My daughter was unwell for so long she lost her job loads of weight which made her border line anorexic.

Story from NHS Choices

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Response from Darent Valley Hospital

We understand that you visited the hospital in August 2014. Unfortunately your comments have only just appeared on NHS Choices (27th May 2015). We were very concerned to see that your daughter is having such a difficult time trying to get the appropriate treatment. We do hope that she is feeling much better now and that she is being well cared for. We are unaware of any formal complaint being made to the hospital that would have allowed us to look into your daughter’s care as this posting is anonymous. It does appear to be the case that your daughter’s condition was chronic which suggests that the best cause of action would have been for your GP to have referred her to a specialist at the hospital based upon his/her clinical diagnosis. Please keep your GP informed if your daughter’s conditions changes, he/she can then contact a specialist at the hospital specifying how urgently she needs to be seen. The information your GP provides will determine how quickly she is seen.

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