"Dissatisfied with Doctor's attitude"

About: St George's Hospital (Tooting) (London)

I went to the fracture clinic with my 18 month old daughter as she had a nasty fall down the stairs yesterday and was diagnosed with a bend in the right wrist bone by the A&E at St. Georges. The doctor at the A&E put on a temporary bandage on my daughter's wrist/ arm and I was asked to book an appointment at the fracture clinic the next day to have the doctor check my daughter's wrist thiriughly (for swelling etc) and have a proper cast put on her arm. I was given a 4 pm appointment for the next day. At the fracture clinic, I waited for over 1 hour before I was finally taken to the examination room (at 5:10 pm or so). While I was waiting in the examination room, the fire alarm went off (probably a false alarm or a drill as the doctors stayed inside and did not bother coming out with the rest of us) and we (patients and nurses) moved out of the premises. While we were moving out, I heard one of the doctors telling the nurse that this was it and no more patients could be seen, upon which the nurse (thankfully!) objected and said that this wasn't fair since I had been waiting for over 1 hour for my appointment. The said doctor obviously was in no mood to wait and while we were all waiting outside. The doctor came to me and said that they had seen the x ray and that I should come back after 2 weeks to see them, and no check up was required today. All this was brought to my notice while I was standing outside waiting for the fire alarm to go off! Interestingly, all through this conversation, the doctor kept mistaking my daughter for a boy - and that really makes me wonder if the doctor really even read the case notes! I am totally shocked and apalled at the attitude of this doctor (whose name unfortunately I don't know). They just brushed my daughter off only because checking her would have delayed them by a few minutes. She was also not given a proper cast because the doctor was ready to call it a day! I have never seen such an apathetic attitude from the medical fraternity, St. George's hospital should be ashamed of having such a bad doctor and more importantly a terrible human being on its rolls.

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Response from St George's Healthcare NHS Trust

Thank you for posting your comments about your visit. We are very sorry to read of your experience and we will pass your comments to the manager of the service.

If you would like to talk to the service about your experience and if you have not done so already, then please contact the PAL Service at pals@stgeorges.nhs.uk or on 020 8725 2453 where staff will see what they can do to help.

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