"Ward staff were very good, but the place is beyond..."

About: Queen Elizabeth Hospital (Greater London)

Spent three nights on a ward recently due an unstable angina episode. The time in The A&E was very confusing due to various members of staff seeing me, and each one of them giving me different answers and explanations. For example, one doctor told me the nurses were coming to start a medication, which never took place. After about 8 hours, I was admitted and taken to ward 4. The bed I was allocated, was made, but the other patients in the room told me the bedlinen were the ones the previous patient had been having. The bathrooms and toilets in the ward, and particularly in the A&E are absolutely filthy. They are smelly an it was revolting having to use them. The floor by my bed was not cleaned once, there were the same bits of rubbish under my nightstand when I left that had been there when I arrived. The cubicle I stayed in at the A&E had a dirty floor and stains on the night stand. The food served to the patients is cold and really unappetising. If one does not feel well when admitted, the food does nothing to help you recover! There were only two positive details during my stay. The ward staff were very professional and friendly. The bedlinen was changed daily. I have recently had to visit another hospital (St Thomas') in London, and have to say that the cleanliness there is on a completely another level: the bathrooms, toilets and changing rooms are sparkling clean, they smell clean and are pleasant to use. The same goes with corridors and waiting areas. It remains a mystery to me why the QEH fails to keep the cleanliness levels anywhere near they are in St Thomas'

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Response from Queen Elizabeth Hospital

Due to a technical issue you may not have received a response to your comments.

Thank you for your feedback. I can only apologise for the experience you had. We take all feedback seriously and as a reflection of our practice. I will share your comments with the departments involved to help improve the quality of service we deliver in the future.

Kind regards

Patient Experience Team

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