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The complaint was dealt with, ...

Story from nhs.uk

"The complaint was dealt with, ..."

About: St George's Hospital (Tooting) (London)

(as the patient),

What I liked

The complaint was dealt with, I received a full written apology but the damage was done. Amemeber of staff never apologised for walking in while I was compromised and lied and claimed he did. I had a brilliant nurse. She was wonderful and I would never have got through that hysterectomy, hernia repair and bowel repair without her. She deserves a medal.

What could be improved

Everything. They tried to remove my ovaries and I had to fight to keep them and my cervix and just have a hysterectomy. The catering manager walked in pulling back the curtain while the nurse was removing my catheter so my privates were completely exposed. I was supposed to have a sub hysterectomy and hernia repair (damage from a previous myomectomy) only to arrive in surgery to be told there was no one to do the hernia repair only the hysterectomy. I lost over a stone while in that hospital for 10 days. It was undiluted hell and I would never recommend anyone go there - particularly if you are a woman, black, muslim or trying to follow a halal diet. Despite the fact it is in the middle of a densly muslim populated area you will be given curry to eat as a halal diet - with some expectation that all muslims are Asian. How can you eat curry after major surgery. Stay away from this place it is hell no matter what your ethnicity or backbround.

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Responses

Response from St George's Hospital (Tooting) 14 years ago
St George's Hospital (Tooting)

Submitted on 17/08/2009 at 18:15
Published on nhs.uk on 15/11/2009 at 20:25

Dear Madam

Thank you for your comments about your experience at St George’s Hospital. Firstly thank you for your kind comments about the nurse who looked after you. Obviously this website is not a forum in which to discuss confidential patient information and as you have indicated in your email, you did make a complaint and received a response and written apology.

I would just like to inform you that recently, St George’s has introduced the UK’s first hanging dignity signs designed to help staff to protect the dignity and privacy of patients staying on the wards. The signs remind all staff to ask the patient before entering their bad space when the curtains are closed. They are double-sided so also provide a message to patients, explaining that staff respect their privacy and won’t open curtains without asking first. Further details about these signs can be found on page12 of the August addition of the Trust’s magazine “The Gazette” at the following link:

http://www.stgeorges.nhs.uk/docs/StGeorgesGazette/2009/GazetteIssue04.pdf

We are sorry that you had cause to complain about your experiences at St George’s.

Yours faithfully

Sarah Duncan

Patient Advice and Involvement Manager

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