"ED - Blackouts, including shooting head pains"

About: Queen's Medical Centre

I came into A+E on Sunday evening and was seen by the triage doctor and nurse who checked my blood pressure and pulse as I was experiencing, shooting like head pains along with blackouts, I explained my situation about, Neurology investigation and, functional problems relating to Neuro, I explained the Neurologist may be putting me on anti-epileptic medication, the triage doctor and nurse said NEMS at the Queens should give me some epileptic medication for my Neuro problems. I waited in the waiting area at NEMS in Queens, I was seen by the doctor who spoke to me very rude during the consultation and didn't seem they had much knowledge of the Neurological problems I suffer from, although they examined me they said I am anxious and stressed, I replied I am not and is due to my Neuro problems. When I explained that I was told I could have medication they replied in a rude manner A+E is not the place for medication and is for your doctor or Neurologist to prescribe and said, why haven't I gone to the A+E where I had my MRI. This has let me down and I am still suffering from my problems as a result of this, I came to A+E for medical attention and the right medication not to be spoke to rudely by a doctor who did not seem to understand my problems. Hopefully in future I won't have to be seen by NEMS.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Nottingham University Hospitals NHS Trust

Thank you for taking the time to comment and share your feedback with us about the service provided by NEMS at our hospital. We are very sorry to hear of your experience after being referred on to NEMS from our Emergency Department, and we are sorry that you feel you were spoken to rudely by staff there. We have passed your comments on to NEMS.