About: Hull Royal Infirmary

I attended A&e following a car accident ambulance took me through to waiting room this was a dirty environment with empty bottles and cans on the floor. There was no facilities to get refreshments. Toilets had no paper apart from littered on the floor. Staff was non existent and no communication to waiting patients.The Dr did not do thorough examination did not send for X-ray just told me I would probably bruise and sent me on my way. When I got home I was horrified at the extent of bruising which was not even looked at. I have since been sent to breast care centre and chest pain clinic following gp referrals from the accident which was not addressed at the original consultation.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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