"caring receptionist"

About: Hull Royal Infirmary

I took my mother to this hospital although I thought she had a bed in aaeu waiting for her, but she didn’t. The receptionist was very caring and apologetic in which really wasn’t their fault. I was referred to the minor unit a&e. when I arrived the same receptionist was just changing over for break cover and was again so caring and efficient. My mother is 89 years old and there was a problem in the department with not enough doctors and a 5 hour wait on top of the 2 hour wait we had already had. The receptionist apologised again not their fault but I felt they valued their patients. Although I did not get chance to thank them personally I did ask a colleague to do so. They put up with a lot of verbal patients but kept calm. Credit to them. Thank you

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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