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My dad was told that due to where ...

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"My dad was told that due to where ..."

About: St George's Hospital (Tooting) (London)

(as a relative),

Anything else?

My dad was told that due to where he live and that is well enought to travel, he will be move to his local hospital (St heleir).

He was told that he would be move on friday 7th August.

was told that transport has been arranged for 8pm (10th) to St Heleir.

time now 02:05am 11th August.

Status: still waitting......

Ask them to check agian and got a reply of "in about an hour"

I suppose we are lucky we have only waited over 6 hours and hopfully only one more to go, I hear that there is someone in the next bed has been waiting since 3pm 10th august so hope we won't beat his record time of 11hours and 20mins

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Responses

Response from St George's Hospital (Tooting) 14 years ago
St George's Hospital (Tooting)

Submitted on 17/08/2009 at 18:13
Published on nhs.uk on 15/11/2009 at 20:25

Dear Sir or Madam

I was sorry to read that your father experienced problems with his transport arrangements. Should you wish for your concerns to be investigated and responded to then please contact either the Patient Advice and Liaison Service or the Complaints and Improvements Department (links below).

http://www.stgeorges.nhs.uk/pals.asp

http://www.stgeorges.nhs.uk/docs/leaflets/complaintsexplained2007.pdf

We hope that any future contact that you and your father have with the transport service will be of a more satisfactory nature.

Yours faithfully

Sarah Duncan

Patient Advice and Involvement Manager

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